Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number for your order. You may also visit our website at any time and click on our Order Status page to find the real-time update for your shipment. If you have not received an order tracking number or have not found any updates under our Order Status page after 5 business days, please contact us immediately so that we may investigate this matter.
Q: How long does shipping take?
A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.
Q: Do you ship internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure that all of your personal information is encrypted. We do not store your credit card information and it is only used once, upon purchase. Afterwards, your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you want to purchase and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that are not addressed in our FAQ, please contact us at firstname.lastname@example.org and we will get back to you as soon as possible.